CS-PAC BPO specific training

Course Agenda:
1. Resolving an Issue
2. Disputing an Issue
3. Escalating and De-Escalating a Ticket
At the end of this course, you will be able to
  • be familiar with VGM as a requirement in freight forwarding
  • understand the importance of this task in the Manila BO team
  • learn and apply how to execute this task in Operations